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 Help Center

  • Is it worth repairing an old mobile phone?
    Whether it's worth repairing an old mobile phone depends on the extent of the damage and the cost of repair compared to the value of the phone. It's advisable to get a repair estimate and consider the overall condition of the phone before making a decision.
  • How long does it take to repair a mobile phone?
    The repair time for a mobile phone can vary based on the extent of the damage and the availability of parts. In general, simple repairs like screen replacements can be done within a few hours, while more complex issues may take a few days.
  • How much does it cost to repair a cracked phone screen?
    The cost of repairing a cracked phone screen can vary depending on the make and model of the phone. On average, it can range from 4500 Kes onwards.
  • Can water-damaged phones be repaired?**
    Water-damaged phones can sometimes be repaired, but it depends on the severity of the damage. It's essential to power off the phone immediately, remove the battery (if possible), and seek professional help to increase the chances of successful repair.
  • Do mobile repairs come with a warranty?
    Many reputable repair shops offer warranties on their services and parts used for repairs. It's essential to inquire about the warranty terms before proceeding with the repair. Each spare part have it's given warranty period. Clarify the duration with the technician on site before fixing.
  • Can I repair my mobile phone myself?
    While some minor repairs like replacing a screen protector can be done at home, complex repairs involving internal components are best left to professionals to avoid causing further damage to the phone.
  • What should I do if my phone won't turn on?
    If your phone won't turn on, try charging it with a different charger and cable, perform a forced restart (if applicable), or seek assistance from a professional repair service to diagnose and fix the issue.
  • Does you offer mobile or on-site device repair services for homes or offices?
    Yes, We provides convenient mobile and on-site repair services for various devices, including smartphones, tablets, and laptops. Our skilled technicians can come directly to your home or office to fix your devices, allowing you to avoid the hassle of traveling to a repair shop. This service is designed to offer maximum convenience and minimal disruption to your day-to-day activities. Simply schedule an appointment through our website or call our customer service team, and we will arrange a visit at a time that suits you best.
  • Where can I replace my screen guard purchased from THE GADGETSHOP KENYA?
    You can replace your screen guard at any of our 18 branches across the nation. Simply visit the location nearest to you and provide the phone that has been registered with us. We’ll take care of the replacement efficiently and professionally. For a list of our branch locations, please visit our website or contact our customer service team for assistance.
  • What is the warranty policy for THE GADGETSHOP KENYA products?
    All products purchased from THE GADGETSHOP KENYA come with a 1-year warranty. This warranty covers any manufacturing defects or issues that may arise during normal use of the product. If you experience any problems with your product within this period, please contact our customer support team for assistance. We are committed to ensuring customer satisfaction and will provide necessary repairs or replacements as per the warranty terms.
  • What are the conditions under which my warranty is not valid at THE GADGETSHOP KENYA?
    At THE GADGETSHOP KENYA, your warranty is not valid under the following conditions: if there is any physical damage to the product, or any physical tampering with the product, the warranty terms are nullified. Additionally, if the purchase period exceeds one year, the warranty is no longer valid. These conditions ensure that the integrity of the product is maintained and that warranties are fairly upheld. For any further inquiries regarding warranty terms, feel free to contact our customer support team.
  • What kind of screen protectors does THE GADGETSHOP KENYA provide?
    At THE GADGETSHOP KENYA, we offer a range of high-quality screen protectors to cater to your mobile device needs. Our selection includes durable glass protectors that come in both clear and privacy options, providing robust protection against scratches and impacts while maintaining your screen’s clarity or offering privacy from prying eyes. Additionally, we stock premium silicon protectors from Powerology, available in clear, matte, and privacy variants. These silicon protectors provide a smooth touch experience and are designed to offer excellent protection against everyday wear and tear. Whether you prefer glass or silicon, clear or privacy, our protectors ensure your device remains safeguarded while looking its best.
  • What is the difference between the glass screen protectors and the silicone screen protectors offered at THE GADGETSHOP KENYA?
    At THE GADGETSHOP KENYA, we offer both glass and silicone screen protectors for your mobile devices, each with its own unique advantages: 1. **Glass Screen Protectors:** These are generally cheaper and provide a clear, high-definition viewing experience. However, they are quick to break upon impact and do not come with a warranty. 2. **Silicone Screen Protectors:** These protectors are more robust and offer better protection by absorbing more impact, thereby reducing the pressure on your phone's screen. Additionally, they come with a 1-year warranty that includes up to two free replacements. Choosing the right screen protector depends on your specific needs and budget. If you need more durable protection, the silicone screen protector would be a better option. For clear display and a lower initial cost, a glass screen protector would suffice.
  • When can I replace my screen guard at THE GADGETSHOP KENYA?
    At THE GADGETSHOP KENYA, you can replace your screen guard at any point within a period of one year, provided that the screen guard you currently have is worn out. This policy ensures that your mobile device is always protected with a high-quality screen guard, maintaining its optimal condition and usability. Simply contact our customer service team with proof of purchase and the condition of your current screen guard, and we’ll assist you in getting a replacement swiftly.
  • What is the process of registering for a screen guard warranty at THE GADGETSHOP KENYA?
    Once you purchase the screen guard from THE GADGETSHOP KENYA, you will be registered to our Royalty Program using your phone number. Within the first 5 minutes of your purchase, you will receive a confirmation message indicating that you have successfully bought and received a screen guard warranty. This message will serve as proof of your warranty registration and allow you to benefit from our premium customer service and support for your screen guard. Should you have any further questions or experience any issues, our customer service team is always available to assist you.
  • What are the policies for replacement at THE GADGETSHOP KENYA?
    At THE GADGETSHOP KENYA, we strive to ensure customer satisfaction with every purchase. If you need to replace an item, please provide the warranty message issued at the shop. In case you no longer have the warranty message, make sure you provide your phone number so we can verify your purchase from our system. This policy helps us maintain accurate records and provide efficient service. For more details, please review our comprehensive return and replacement policy on our website or contact our customer service.
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