Warranty & Refund Policy
At The Gadget Shop Kenya (TGSK), we prioritize quality and customer satisfaction. Our comprehensive policy outlines your coverage, from brand-new devices to expert repairs. [Updated: 2026]
Manufacturer Warranty
6 Months cover for 3rd party brands bought from TGSK branches.
TGSK Brand Warranty
Full 1-Year defect warranty on all TGSK branded electronics.
Repair Protection
Up to 6 months warranty on all screen and hardware repairs.
Warranty Coverage Overview
Non-TGSK Brands
TGSK Official Brand
Standard 6-month manufacturer defect warranty applies. Covers hardware failure under normal use. Does not cover physical or liquid damage.
Extended 1-year manufacturer defect warranty. Exclusive for TGSK branded products. Includes prioritized swap-based resolution upon defect inspection.
6 MONTH PROTECTION
1 YEAR DEFECT WARRANTY
Screen Guard Warranty
Repair Warranty Periods
- 1-Year Warranty Protection.
- Valid for the same applied phone ONLY.
- Includes up to 2 FREE replacements.
- Excludes damage due to phone impact or misuse.
General/Screen Repairs
Up to 6 Months
Battery Repairs
3 Months
*All warranties are subject to physical inspection and TGSK branch validation.
Original Packaging Requirement
To qualify for any refund, swap, or warranty claim, the product MUST be returned in its original, undamaged packaging with all accessories and proof of purchase.
What Is Covered?
Included in Warranty
- Manufacturer defects in hardware.
- Component failure under normal use.
- Software issues (device OS).
- Faulty factory assembly.
Exclusions (NOT Covered)
- Physical damage (cracked screens, dents).
- Liquid damage (water/moisture).
- Usage of non-original chargers.
- Tampering or unauthorized repair.
- Power surge damage.
Inspection & Resolution Process
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Return for Inspection
Product is retrieved for testing.
Technical Validation
Validation of manufacturing defect.
Product Swap
Like-for-like swap based on inventory.
Upgrade option
Top-up for higher models available.
Important: Refunds and swaps are NOT automatic. They are exclusively based on inspection findings by the TGSK technical team. Repairs are prioritized.
Refund Method
M-PESA / Bank Transfer
Approved refunds are processed to the original payment source or via M-PESA. Estimated processing time: 3-7 Working Days after inspection validation.
Policy FAQ
Frequently asked questions
Need further clarification?
Our branches are open for technical assessment.