Do you offer same-day delivery in Nairobi?

Yes. TGSK offers same-day delivery within Nairobi where possible. Same-day delivery depends on order confirmation time, product availability, payment confirmation, customer location, traffic, and rider availability.

What happens if same-day delivery is not possible in Nairobi?

If same-day delivery within Nairobi is not possible, TGSK will arrange delivery within 24 hours after order and payment confirmation.

How long does delivery take outside Nairobi?

Deliveries outside Nairobi normally take between 24 to 48 hours after order confirmation, depending on the destination, courier availability, payment confirmation, and product availability.

How much is shipping?

TGSK’s standard shipping rate is KES 400 where applicable. However, the final shipping cost may depend on the customer’s location, delivery method, product size, order value, urgency, or special delivery requirements.

Shipping Policy

The Gadget Shop Kenya | Owned by Mila Investments Ltd |

Fast Delivery

Same-Day service for orders within Nairobi whenever possible.

Wide Reach

Reliable 24-48 hour delivery for areas outside Nairobi.

Easy Pickup

Collection available from any of our 17 nationwide branches.

Nairobi Delivery

For orders within the Nairobi metropolitan area, we prioritize speed and efficiency to ensure you get your tech when you need it.

Same-Day delivery for orders placed before noon.

Guaranteed 24-hour delivery if same-day is not possible.

Outside Nairobi

We deliver nationwide! No matter where you are in Kenya, TGSK ensures your gadgets reach you safely.

24 - 48 Hours

ESTIMATED DELIVERY TIME

Shipping Fees

Final shipping cost depends on your location and total order value. Below is our standard rate for most deliveries.

Standard Shipping Rate

KES 400

*Where applicable. Rates may vary for remote locations.

Free Branch Pickup

Save on shipping by picking up your order from any of our 17 TGSK branches nationwide. Orders are usually ready for collection within 2-4 business hours.

Find a Branch

Customer Responsibility

Please ensure that the provided shipping address and contact details are accurate. TGSK is not responsible for delays caused by incorrect information or unavailability of the recipient during delivery attempts.

Need Assistance?

Tracking your order or have shipping concerns? Our support team is ready to assist you via phone or live chat.

Track Order

Shipping FAQs

Frequently asked questions

General

Setting up FAQs

The expressions and information provided on this page are for general guidance. TGSK / Mila Investments Ltd reserves the right to adjust shipping policies based on operational requirements. We recommend seeking professional legal advice for specific personal or business legal needs. [Insert Date]