Question 1

Do you offer same-day delivery in Nairobi?

Accepted Answer

Yes. TGSK offers same-day delivery within Nairobi where possible. Same-day delivery depends on order confirmation time, product availability, payment confirmation, customer location, traffic, and rider availability.

Question 2

What happens if same-day delivery is not possible in Nairobi?

Accepted Answer

If same-day delivery within Nairobi is not possible, TGSK will arrange delivery within 24 hours after order and payment confirmation.

Question 3

How long does delivery take outside Nairobi?

Accepted Answer

Deliveries outside Nairobi normally take between 24 to 48 hours after order confirmation, depending on the destination, courier availability, payment confirmation, and product availability.

Question 4

How much is shipping?

Accepted Answer

TGSK’s standard shipping rate is KES 400 where applicable. However, the final shipping cost may depend on the customer’s location, delivery method, product size, order value, urgency, or special delivery requirements.

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